How Password Resets Works
If your email is found and your account is active, you’ll receive an email with a special link. Be sure to click that link within five (5) minutes and follow the instructions provided.
For security reasons, the system will not indicate whether the email was found or if the account is active. If you receive the password reset email, that means your account was located and is active.
Important Note
All passwords are encrypted, which means MSSNY cannot email your current password — we don’t have access to it. The only option is to reset your password.